Refer the report as forwarded below,At time 14.05 PM. On 15 OCT 2016 AVSEC Officer MR.Thanathip M. TL140419 were informed by PSO Counter Check-in 12Q.Have a passenger name PUENGTHET NITHIT MR. outcry because he want to change the ticket.She PSO informed that can change.He had to buy new ticket of other airline in a faster time.And come back to change the ticket ticket room that cannot change the ticket now,Because time is less than 4 hr before flight departure time.(PSO information errors)
AVSEC Team and Security AOT clarification of the passenger until passenger calm down.
Finally passenger walked out of the Counter Check-in out.
Please see in attached file.