Situation: A conversation between roommates.
Andrew: Andrea, today I got such a big complaint that I didn’t know how to respond but only apologizing.
Andy: ___________________________________________________________________
Andrew: The client complained about my English abilities. He said he couldn’t understand what I was saying. In fact, his English was not good at all, that’s why he couldn’t understand me!
Andy: That’s such an unfortunate, you were right at apologizing him. However, I think you should ask for an interpreter next time you meet with this client.
I'm truly sorry to hear that. Could you please tell me what it was about?
I think besides apologizing, you should provide a solution to the problem.
Really, did you talk him out of complaining you too much?
Really, was it that bad? I'm sorry to hear that. What was it?
Record your answer