In marking a reasonable request, ask for what you want. You may make a suggestion or you can specific in what you want depending on circumstances. You will request one or more of the following:
1.Free replacement of the defective part (s) or the whole item.
2. Refund for all or part of purchase price.
3. Credit to your account.
4. Reduction in the price.
5. A new shipment with the correct item (s) ordered.
6. Request for urgent delivery.
7. Request for a correction of an invoice or statement.
8. Cancellation of an order or part of an oeder.