Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page.
Select the topic you need help with and the problem you’re experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click the Continue support request button at the bottom of the screen.
Select your contact method. We recommend that you check our Skype Community first.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
If you don’t have a Skype account, you can ask the experts in the Skype Community to help you. You can also create a new Skype account and then follow the steps above to contact us.
Learn more about what to do if you haven't received a reply from Skype customer service.
You may also find the following links helpful:
New to Skype and need help getting started?
Think there’s been an unauthorized Skype charge on your credit or debit card?
I've forgotten my password...
More about getting support for Skype
For help and support using a Microsoft product or service, please contact Microsoft directly.*
*Skype is not responsible for the content of external sites.