Quality objectives
The quality objectives are really a part of the quality policy. The objectives must be clear and achievable, and must mirror reality and practical possibility. More specifically, the objectives should:
Be realistic and achievable
Define specific goals
State specific standards or deadlines etc.
The objectives convert the main aspects of the policy into individual statements of what has to be done by individual components
E.g. for a railway operator, these could include individual achievement and maximum failure rates allowable by different sections including track, signalling, security, repairs, locomotives etc.
It is important that each contributing component is fully aware of exactly what level of performance it has to achieve