A positive environmental outcome cannot be taken for granted but needs to be
designed into the CMS partnership by determining the appropriate conditions in the
financial and responsibility agreement as discussed in Section 11.3.2. It is indicated
in the surveys discussed in Section 11.4.4 that process development strategies may
also have to involve other important suppliers, such as equipment suppliers. To
safeguard a positive development of the environmental performance three different
instances should be considered.
When setting up or renegotiating a CMS partnership agreement there is need for
tools and templates for creating a common baseline, process description, and
organisation documentation to assist trust, knowledge-sharing and problem-solving.
The setting up of EMA can be one tool for the common baseline regarding
material, energy and work flow. There is also need for other tools that support
responsibility allocation and creation of improvement procedures. These tools
should include setting of performance goals linked to measurable economic and
environmental parameters like the ones used in Section 11.4.1
While a CMS partnership is in place common environmental goals with suitable
indexed, relative and absolute performance indicators should be set-up and monitored
to ensure continuous improvement. As discussed in Sections 11.2.3 and
11.4.1, there may be a need for some KPI’s for internal use while others may be
more useful for external use and comparisons between plants.
To enhance the development of the partnership and improve the environmental
performance critical factors influencing the result should be examined in partnership
reviews. In particular, soft factors like knowledge-sharing and mutual trust, as
introduced in Section 11.3.4, which may be hard to measure continuously, should
be addressed when renewing contracts. Renegotiating of contracts could, in addition
to the financial and responsibility review, include revising and monitoring of
KPI’s. Some suggestions for indexes and measurable parameters that could give an
indication of the soft issues are:
• Number of joint projects, R&D-spend on fluid management could be used to
measure product and process development.
• Spending on new equipment for fluid management can indicate a trend for
investment and equipment renewal.
• Personnel surveys have been used to provide a figure on communication and trust.
• Sum of downtime due to fluid problems is linked to problem-solving performance.
• Recycling can be indicated by looking at number of products and recycling
percentage of volumes.
With regard to the incentives of the suppliers, a CMS model supplier relation, where
the supplier is paid on a functional result-base and where the supplier responsibilities
encompass the entire life cycle, has the best potential for a long-term sustainable