1.Information System Performances: response time, accessibility, characteristics of used computer language, realization of user’s demands, correction of mistakes, model and data safety, system documentation and procedures, system flexibility and system compatibility;
2. Information performances: accuracy of output, promptness of output, precision of output, reliability of output, arrival of output, output completions and output format;
3. Information manipulation: output capacity;
4. User satisfaction: top management participation, payment method for expenses of service, user’s trust in the system and user participation;
5. Individual influence: user’s expectations from support of computer based system, business effects from the support of computer based system observation of benefits;
6. Performances of service: technical abilities of CBIS (Computer-Based Information System) employees, position of CBIS employees, schedule of CBIS products and services, necessary time of information system department for fulfillment of demands, processing time for alteration of system demands, support provided by the salesman, methods and means of input/output with CBIS center, user’s understanding of the system and providing training for users;
7. Conflict resolution: competencies between CBIS and other departments, priorities in resources distribution of CBIS, relations between users and CBIS employees, communication between users and CBIS employees, personnel control over CBIS and organizational position of the CBIS unit.
1.Information System Performances: response time, accessibility, characteristics of used computer language, realization of user’s demands, correction of mistakes, model and data safety, system documentation and procedures, system flexibility and system compatibility;2. Information performances: accuracy of output, promptness of output, precision of output, reliability of output, arrival of output, output completions and output format;3. Information manipulation: output capacity;4. User satisfaction: top management participation, payment method for expenses of service, user’s trust in the system and user participation;5. Individual influence: user’s expectations from support of computer based system, business effects from the support of computer based system observation of benefits;6. Performances of service: technical abilities of CBIS (Computer-Based Information System) employees, position of CBIS employees, schedule of CBIS products and services, necessary time of information system department for fulfillment of demands, processing time for alteration of system demands, support provided by the salesman, methods and means of input/output with CBIS center, user’s understanding of the system and providing training for users;7. Conflict resolution: competencies between CBIS and other departments, priorities in resources distribution of CBIS, relations between users and CBIS employees, communication between users and CBIS employees, personnel control over CBIS and organizational position of the CBIS unit.
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