Hello,
I’m sorry you are having trouble logging into this account. For security purposes we need to verify that the account in question originally belonged to you. In order to do this could you please provide the following information:
- First and Last name on the account?
- Original email that the account was created with?
- Order/Transaction numbers and the date from Platinum purchases?
The articles below provide instructions on locating your order / transaction numbers based on your device type (i.e. Android uses Google Play):
Apple: http://tinyurl.com/mdho9vu
Google Play: http://tinyurl.com/kzgjxnz
PayPal: http://tinyurl.com/qzc9rbb
Amazon: http://tinyurl.com/k9vdhox
Please be aware that account sharing and trading are violations of our Terms of Service. Please reference:
http://www.spacetimestudios.com/termsofservice.php
http://support.spacetimestudios.com/customer/portal/articles/961570-rules-of-conduct
Sincerely,
Donovan
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