Please kindly pay attention on below our purchasing process for UTC security products.
UTC team is trying to improve our processes and would like to request your cooperation. From now on, kindly indicate your required Delivery Date in your PO's.
1. Security items / equipment lead time is usually 8 to 10 weeks from approved PO. If there is no Delivery Date indicated in the PO, we will assume that 8 to 10 weeks is acceptable to you.
2. If earlier Delivery Date is required, we will check with SG team. This is to verify if there are available free-stocks in the warehouse or if there is a shipment coming that we can allocate to your requirement.
3. For very urgent delivery commitment and there is a need to airfreight materials from factory to SG warehouse, we will quote you on the airfreight charges. You will need to include this airfreight charges in the PO before we are able to proceed to approve and process said order.
Hi Kan,
Please try the tool attached to push the IP address of the camera. Please follow the instructions below.
Please rename the file to .exe extension and run the program.
1. Set laptop or PC to a static IP that will match with camera IP class and range that you are going to use.
2. Please make sure you have direct connection to the camera. You can connect the camera either thru POE injector or to the same POE switch.
3. Enter the MAC of that camera, hit enter.
4. Enter an unused IP to that camera, hit enter. Please make sure the new IP is in the same class and range as your PC or laptop.
5. Screen will now disappear.
6. Run AV100 and scan the camera again.
Please let me know if this still does not work.