1. Introduction
Researchers and designers have studied the effects of online system design features on important outcomes such as performance, effectiveness, or achievement [37] and [83]. The systems studied have a range of purposes; for example, online shopping [46], online marketing [20] and [91], and online learning[78] and [89]. However, few studies have considered the effect of different design features on users' emotional experiences.
Yet online emotional experiences not only are attracting global attention but are also the target of considerable amounts of research funding. Recently, the European Union launched a 6 million Euros (over 8 million U.S. Dollar) project – HUMAINE – to investigate the influences of emotional computing [42]. One emotional experience that has received attention is that of “enjoyment”, which can have powerful effects in online interactions. A sensation of enjoyment can influence online shopping [28], computer and internet usage [90], [92] and [93], e-Service continuance [22], and mobile commerce [21].
1. Introduction
Researchers and designers have studied the effects of online system design features on important outcomes such as performance, effectiveness, or achievement [37] and [83]. The systems studied have a range of purposes; for example, online shopping [46], online marketing [20] and [91], and online learning[78] and [89]. However, few studies have considered the effect of different design features on users' emotional experiences.
Yet online emotional experiences not only are attracting global attention but are also the target of considerable amounts of research funding. Recently, the European Union launched a 6 million Euros (over 8 million U.S. Dollar) project – HUMAINE – to investigate the influences of emotional computing [42]. One emotional experience that has received attention is that of “enjoyment”, which can have powerful effects in online interactions. A sensation of enjoyment can influence online shopping [28], computer and internet usage [90], [92] and [93], e-Service continuance [22], and mobile commerce [21].
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