Our research has some limitations that should be addressed in
further work. First, although we deliberately chose a single
study site to gain a comprehensive view of knowledge exchange
on a single ESM platform, our theoretical insights
about the nature of knowledge exchange in ENoP may apply
only to established technology-oriented intra-organizational
ENoP. As such, additional research should test the generalizability
of our findings beyond our specific study context.
For example, studies might explicitly investigate ENoP with
respect to intra- and interorganizational ties, noting that
internal ties may help build group solidarity, whereas external
ties might better enhance the number of knowledge channels
available (Hansen 1999). Replicating this study in different
departments or industries could also help reveal the generalizability
of our results.
Second, we intentionally limited our