1.1 Research problem statement
The extent of globalization has certainly influenced the nature of business processes in the education industry. With a history
of internationalization since the beginning of the education industry; it has been a common practice to seek international
education overseas. Many have travelled continents to seek new knowledge and entrepreneurship under the pioneers of
technology, innovation and renowned scholars. The availability of technology such as Internet has made it possible for the
education providers to offer educational services in an unprecedented way. Today courses are being delivered thousands of
miles apart over the Internet and it is possible to follow the learning processes on a regular basis even though the learners and
the teachers are geographically distant. This new form of education has not only changed in the supply side the demand i.e.
the learners has also evolved and they have started considering many new factors in choosing their education destinations.
Brand in the form of referrals from the people they know is a key determining factor in this process (Malmarugan, 2008). The
fact that the word of mouth has been indicated as a key influencing factor in making purchases in this industry points us
towards the media that are now commonly used in carrying out this task. The success and effectiveness of education
providers depends on how well their marketing and public relations efforts are implemented and understood.
The importance of marketing as a key for success even in the education industry has been mentioned by Brown (1984) when
he developed the model of “Steps in marketing programs”. In his model, the marketing mix of a marketing strategy includes
the “four Ps” factors of Product, Price, Promotion and Place in educational programmes. In the case of educational institutions
it has always been a struggle to disguise these marketing efforts and putting their services at a much higher level than the
commodities. The recent political changes in the world and liberalization of trades has changed this scenario and commodified
education as a service (Mohammedbhai, 2002). This redefinition of the services opens up the market for education services to
be exported as goods. The variation in cultural, societal, regulatory and economic aspects of the customers (students) of
educational institutions makes it a big challenge for the market planners and managers to streamline the marketing efforts and
find the right segment for the products they offer, the price they can offer, the channel they can use and develop the right
promotional plan targeted towards the right segment of customers. In today’s globalized world it is almost a fruitless exercise
to come up with a global marketing plan that fits all the segments scattered all around the world. With a globalized approach
in delivering their services the educational institutions need a marketing strategy that will enable them to customize the
1.1 Research problem statementThe extent of globalization has certainly influenced the nature of business processes in the education industry. With a historyof internationalization since the beginning of the education industry; it has been a common practice to seek internationaleducation overseas. Many have travelled continents to seek new knowledge and entrepreneurship under the pioneers oftechnology, innovation and renowned scholars. The availability of technology such as Internet has made it possible for theeducation providers to offer educational services in an unprecedented way. Today courses are being delivered thousands ofmiles apart over the Internet and it is possible to follow the learning processes on a regular basis even though the learners andthe teachers are geographically distant. This new form of education has not only changed in the supply side the demand i.e.the learners has also evolved and they have started considering many new factors in choosing their education destinations.Brand in the form of referrals from the people they know is a key determining factor in this process (Malmarugan, 2008). Thefact that the word of mouth has been indicated as a key influencing factor in making purchases in this industry points ustowards the media that are now commonly used in carrying out this task. The success and effectiveness of educationproviders depends on how well their marketing and public relations efforts are implemented and understood.The importance of marketing as a key for success even in the education industry has been mentioned by Brown (1984) whenhe developed the model of “Steps in marketing programs”. In his model, the marketing mix of a marketing strategy includesthe “four Ps” factors of Product, Price, Promotion and Place in educational programmes. In the case of educational institutionsit has always been a struggle to disguise these marketing efforts and putting their services at a much higher level than thecommodities. The recent political changes in the world and liberalization of trades has changed this scenario and commodifiededucation as a service (Mohammedbhai, 2002). This redefinition of the services opens up the market for education services tobe exported as goods. The variation in cultural, societal, regulatory and economic aspects of the customers (students) ofeducational institutions makes it a big challenge for the market planners and managers to streamline the marketing efforts andfind the right segment for the products they offer, the price they can offer, the channel they can use and develop the rightpromotional plan targeted towards the right segment of customers. In today’s globalized world it is almost a fruitless exerciseto come up with a global marketing plan that fits all the segments scattered all around the world. With a globalized approachin delivering their services the educational institutions need a marketing strategy that will enable them to customize the
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