• Clarifies the current situation—Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding.
• Explains and demonstrates—Provides instruction, positive models, and opportunities for observation in order to help others develop skills; encourages questions to ensure understanding.
"• Provides feedback and reinforcement—Gives timely, appropriate feedback on performance; reinforces efforts and progress.
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• Uses Key Principles—Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).