Generate weekly reports, monthly reports, monthly KPI and monthly valued reports for Mass production to all concerns and to other major customers.
•Ensure data availability to all concerns to perform the required customer analysis
•Address data quality and/or quantity issue to relevant area & corporate functions
•Support Corporate Key Account Management term on customer analysis (internal) and customer reporting (external)
•Ensure proper execution of agreed services sold to customers by continuously monitoring internal operations as per service performance KPIs defined for the assigned customers
•Identify root cause on service issues and timely address to relevant functions and Key Account team
•Timely address any deviation on it and initiate corrective actions with relevant internal functions.
•Download and ensure data quality in CRM
•Encourage sales to maintain sales performance in CRM as well as check for irregularities
•Coordinate with customers and Panalpina overseas to ensure service satisfactions towards customers