The Ottawa Hospital and IBM co-developed an innovative approach to business-process management that puts mobility at center stage so physicians can focus more on patient care and spend less time on paperwork and the mechanics of the organization. Traditional workflow processes couldnêt keep pace with increasingly complex conditions in the healthcare field. The hospital revamped processes and focused on mobile to shift from being process-centered to being patient-centered, with a goal of achieving a level of high-quality patient care that would rank it among the top 10% of North American academic hospitals. The hospital needed a nimble wireless platform to drive all the hospitalês workflowsãone that could be tied directly to patient outcomes and that could integrate seamlessly with its existing infrastructure. Today the hospital has a custom mobile app and most care providers have 24/7 access to patient information, collaboration tools and available hospital resources.