ABSTRACT
This study evaluates appointment systems for outpatient
department in a health care system and as well the patients’
characteristics. The objective is to design an appointment system
that will minimize the patient average waiting time in the clinic and
at the same time maximize the doctor's utilization. The problem is
thus considered as a multi-objective. This research proposes a
model that will give a better appointment system and schedule for
patients. The procedure is implemented on an outpatient clinic at
Doha Hospital clinic by modeling and simulating the eight
categories of an appointment system using the modeling and
simulation package ARENA and the simulated result is compared
with the current situation in the clinic.
Key Words :: Arena, modeling, Simulation, appointment
system.
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