Is a compensation culture essentially about redressing the balance between relative weak consumers and more powerful organization? If those organizations did their job properly, would there be no case for even talking about a compensation culture? If the cost of obtaining justice made it difficult for aggrieved customers to bring a claim against a company, would the company simply carry on acting irresponsibly because it realized it was beyond reproach? In the case of very dubious claims, such as a customer who sued a restaurant because their cup of coffee was ‘too hot’, could the company attract sympathy from the majority of its customers, who might regard such a claim as frivolous?