Decisions … the Key to Strategic HRM Measurement
It is common to assess HR customer satisfaction by asking key decision makers if they
like the HR measures, or if the HR measures seem “businesslike.” Yet, it would seem rather
ludicrous to assess the financial analysis framework by asking whether business leaders liked it
(in fact, if they miss their numbers, they hate it!). The finance decision system is so logically
connected to key organizational outcomes, and so able to improve important decisions about
financial resources that it is accepted even when its message is unpleasant.