Providing individualized communication: Basics, such as providing information in an understandable way, repeating when needed, and using direct and honest communication, were appreciated by many participants. One participant said, “She doesn’t go around the block to tell what’s going on. She’s straight up about it.” Tailoring information to each individual, by normalizing symptoms or addressing specific concerns, was important to feeling known. One participant said, “Not necessarily explain to me what’s about to happen, but, you know, feel what I need to hear and say it.” Participants found healthcare providers recognizing their desire to stay positive and communicating in a way that fostered this helpful. One participant described the discussion of his initial diagnosis. “It was a serious, serious discussion but at the same time it was . . . a good discussion. When we left the office nobody was crying, everybody was happy.” Another participant described how the use of humor lightened the atmosphere during a difficult procedure. “They always knew what to say to make you feel better.”