429. Online Reputation Management › case studyORM tools can help to identify what keywords and key phrases to target (andwhich are being targeted by a company’s competitors).ORM should also be used for determining the success of any marketingcampaign that is not directly related to sales. It can show growing brandrecognition as well as consumer sentiment. 17.8 case study: Woolworths & Yuppiechef raise R100 000 for charity Woolworths is an upmarket retail chain which sells a variety of products ranging from food and wine to clothing and cosmetics. It has a long-standing reputation of being a retail leader within the South African market, known for high-quality consumer products of a consistent nature. Yuppiechef is an online premium kitchen tool store which sells leading international products, delivering them to the customer’s doorstep. Previously the two brands had never interacted in a formal capacity. Figure 17.6 In-store advertising for the Woolies Lovebirds Campaign. As part of their online Valentine’s Day campaign, Woolworths started the “Woolies Lovebirds Competition”. To enter, one had to register online and tweet their valentine, standing a chance at winning amazing prizes. However, an error was made in all their national campaign signage. A single, yet vital letter was omitted. When the national network of posters was published the URL read: www.woolieslovebird.co.za (excluding the “s”). The domain was registered as: www.woolieslovebirds.co.za. This is where Yuppiechef took advantage of an error, turning what could have been a campaign setback into something the market had never before seen. 433