When the guest arrived our hotel them booking was canceled by reservation team cause guest credit card declined.The guest very upset why the accor app. didn't cancel them booking. But the reservation team has been sent the e-mail for let them know.The guest didn't open them e-mail before they come here. After that Khun Boy approve for pice of room charge mush same in original booking and Khun Auu upgrad them to DXL for long conversation and concerning hot water system will closed tonight /// Be