D. Hotel organization
Mission Statement
Defines the unique that hotel or hotel company apart from purpose sets one others. It expresses the underlying philosophy that gives meaning and direction to hotel policies. A hotel's mission statement should address the interests of three diverse groups: guests, management, and employees.
objectives
Are those ends an organization must achieve to effectively carry out its mission. An objective is more specific than a mission; it calls for levels of achievement which can be observed and measured.