Section 2. SANCTIONING PROCEDURES
Article 20.- Receipt and consideration of written requests for handling of violations
1. Receipt of written requests for handling of violations:
When receiving written requests for handling of violations, violation-handling agencies shall carry out the following tasks:
a/ To determine the competence to handle violations according to the provisions of Article 19 of this Decree; if the written requests for handling of violations fall under the handling competence of other agencies, to guide the requesters to file their requests with those agencies;
b/ To examine and acknowledge the receipt of the lists of documents and evidence enclosed with the written requests.
2. Consideration of written requests for handling of violations:
a/ Within 10 working days after receiving a complete dossier, the violation-handling agency shall consider the validity of documents and evidence in the dossier. It may examine and verify evidence by itself or request the police to do so in order to prove the capacity of the right holder, prove the infringement or ask for assessment when necessary;
When the dossier meets the requirements, the handling agency shall carry out the prescribed procedures to handle the infringement of rights.
b/ When documents or evidence supplied by the requester are insufficient to prove the capacity of the right holder and the violation, the violation-handling agency shall issue a notice, asking the requester to supplement documents, evidence and assessment conclusions or explain the violation within 30 days from the date of issuing the notice.