• Get the recommendations from the CORT
• Information of the employee’s family by the police (if legally required by the national regulation), by the Hotel Manager:
o Assuming the employee is a foreigner, if he/she cannot make the call personally, the HM informs the appropriate consulate or embassy which will then contact the employee's family
o In every case, the family should be given a direct phone number to contact the HM without being transferred via reception
o Be factual when giving information
• Inform staff of the death of an employee
Keep factual
• Open the logbook at the earliest
• Record in the log book the guests and staff’s stories.
Make a note of their details, including full name, address and telephone number(s).
Use the report record sheet, if necessary
• Offer counselling to any guests or member of staff that may need it. It is recommended to maintain any evidence of offers of assistance