Based on the consideration above we propose the process features for our assessment
framework: 1) Correspondence to vision, 2) Official character, 3) Comprehensibility, 4)Actuality
and 5) Traceability. In Fig. 4, the features have been connected to original process types. To
understand the contradiction of actors’ conceptions about the process, we first need to assess
these features from the point of view of an individual actor. The evaluation has to be repeated
with a sufficient group of actors. Then we can compare the results of assessments and form
the idea where the most significant contradictions exist.