A greater level of skill should not be limited to the transfer of technical skills and knowledge that are needed for optimal task performance: it should also cover generic matters like the business imperatives peculiar to the organisation (e.g. what determines the value of the product or service to the customer), problem solving techniques, team dynamics and facilitation skills [4]. The company’s ideals should be communicated to all personnel through education; everyone should be able to understand what these ideals are and why they are important for the organisation.