Tom would like to increase of revenue by tapping into a new customer base through Internet. He believes that sales can be increased by improving customer services through on-line queries and reservations of rooms and services. Therefore Tom has decided to enhance the company existing website. It is expected that the company’s new web site shall be able to accept on-line queries and reservations of rooms, and online booking of guest services. In addition, the website should also display details of the surrounding areas through various multimedia such as audio and video.