Dear Henrik,
Regarding to your email.
I have to apologize for this happened and yes, we're accepted for this lack transfer and willing to waive for this transfer for our clients.
Please refund the money back to our clients from the transfer by us.
If you requires further assistance or any advise please do not hesitate to contact us or let me know.
Sincerely Yours,
Thongkliang Napatchaya ( Maily)