The interval between telephone calls and the
content of the intervention followed a telecare
protocol called individual support condition (Taylor
2008). Each call began with an enquiry about the
patient’s and carer’s general condition. Specific
caring problems or psychological issues were
identified, and related information or psychological
support was given to carers. The nurse also
provided education to carers according to the
patient’s needs at different recovery stages.
Before the end of the call, the nurse asked about
any additional problems and ensured that carers’
needs had been met. The content of telephone
checklists and field notes was reviewed regularly to
ensure accuracy and consistency and conversations
were documented.