Purpose – As a type of electronic commerce, online C2C markets have experienced a rapid growth in
both sales volume and user numbers. Buy-it-now (BIN) auction is a mechanism to facilitate online
auctions, and is adopted by the major online C2C marketplaces. This study aims to investigate
consumers’ purchase and adoption of risk relief service in BIN auctions in the online C2C market from
the perspective of perceived risk.
Design/methodology/approach – A research model is developed based on relevant theory. Data
are collected from American and Chinese consumers through a web-based experiment system that
simulates the transaction process on online C2C markets. The proposed hypotheses are tested with
logistic and multiple linear regressions.
Findings – The results show that buyer’s purchase behavior and usage of risk relief service for a
transaction in BIN auctions are determined by the perceived risk, which is influenced by the buyer’s
risk attitude, seller online reputation, and the product price and type.
Practical implications – This study provides an in-depth understanding of consumers’ behaviors
on online C2C markets at transaction level, and makes implications for online marketplace operation
and business strategy making.
Purpose – As a type of electronic commerce, online C2C markets have experienced a rapid growth in
both sales volume and user numbers. Buy-it-now (BIN) auction is a mechanism to facilitate online
auctions, and is adopted by the major online C2C marketplaces. This study aims to investigate
consumers’ purchase and adoption of risk relief service in BIN auctions in the online C2C market from
the perspective of perceived risk.
Design/methodology/approach – A research model is developed based on relevant theory. Data
are collected from American and Chinese consumers through a web-based experiment system that
simulates the transaction process on online C2C markets. The proposed hypotheses are tested with
logistic and multiple linear regressions.
Findings – The results show that buyer’s purchase behavior and usage of risk relief service for a
transaction in BIN auctions are determined by the perceived risk, which is influenced by the buyer’s
risk attitude, seller online reputation, and the product price and type.
Practical implications – This study provides an in-depth understanding of consumers’ behaviors
on online C2C markets at transaction level, and makes implications for online marketplace operation
and business strategy making.
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