To : Kittipos.95@gmail.com
From : Thipurai@thipurai.com
Subject : Thipurai Beach Hotel
Dear Kittipos Rattananukul ;
We have thoroughly reviewed your complaint and feel that we owe you our deepest apologies for the inconvenience that {the issue} has caused.
At Thipurai Beach Hotel, we are very serious about our customer’s satisfaction and we work hard to get to the bottom of any customer complaints. After analyzing the issue and conducting several internal reviews, we found that the issue originated from The cleaning was not good enough.
This missed opportunity to give you an enjoyable experience with Thipurai Beach Hotel is something that we could never abide by. To ensure that this will never happen again, we are creating company wide training sessions,
Because we value your relationship with Thipurai Beach Hotel we will provide you with 1 months worth of service, a free upgrade.It is the least we could do for causing you any inconvenience.
If you have any questions or comments regarding this matter, please feel free to discuss it with me at (email, phone#, website)
Yours Sincerely ,
Thipural Junsiri (Hotel Manager)
November 1, 2016