19. Does eHR result in a transaction-based versus relations
19. Does eHR result in a transaction-based versus relationship-based approach to employee management?
The findings summarized here suggest that employees prefer more interactive, interpersonal, information-rich approaches to all of
the areas of HR management. Athough eHR does not preclude that, the emphasis to date has been on using technology to expedite HR
"transactions." Similar to the above concern, the issue here is whether the implicit, or even explicit, goal is speed and efficiency of implementation
more so than the nature of, and impact on, employee perceptions of organizational climate and culture. To the extent
that eHR processes are perceived as impersonal, HR effectiveness will likely decline as well as overall organizational effectiveness.
Both of the arguments presented here may be moot as the incoming generations become the majority of the workforce, both line
employees as well as managers. Generation Y, or Millennials (people in their 20's and younger) have grown up with computers and
are thus more comfortable computerized interactions. Incoming generations expect information on demand and may even prefer a
more expedient versus face-to-face approach to management in general and HR management in particular. Time will tell, but in
the meantime, more research is needed to identify the salient factors that contribute to eHR effectiveness. Just as we learned from
sociotechnical theory and research regarding, HR and eHR (Stone et al., 2003) have a lot to learn about the interrelationship between
the social system and technological system of organizations.
19. Does eHR result in a transaction-based versus relations19. Does eHR result in a transaction-based versus relationship-based approach to employee management?The findings summarized here suggest that employees prefer more interactive, interpersonal, information-rich approaches to all ofthe areas of HR management. Athough eHR does not preclude that, the emphasis to date has been on using technology to expedite HR"transactions." Similar to the above concern, the issue here is whether the implicit, or even explicit, goal is speed and efficiency of implementationmore so than the nature of, and impact on, employee perceptions of organizational climate and culture. To the extentthat eHR processes are perceived as impersonal, HR effectiveness will likely decline as well as overall organizational effectiveness.Both of the arguments presented here may be moot as the incoming generations become the majority of the workforce, both lineemployees as well as managers. Generation Y, or Millennials (people in their 20's and younger) have grown up with computers andare thus more comfortable computerized interactions. Incoming generations expect information on demand and may even prefer amore expedient versus face-to-face approach to management in general and HR management in particular. Time will tell, but inthe meantime, more research is needed to identify the salient factors that contribute to eHR effectiveness. Just as we learned fromsociotechnical theory and research regarding, HR and eHR (Stone et al., 2003) have a lot to learn about the interrelationship betweenthe social system and technological system of organizations.
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