Following the definition of strategic objectives, 16 lean metrics are identified, four for each perspective of the
BSC. The organization has defined the metrics to be used taking into account the objectives to be achieved. After
this process, the selection of the most important metrics was conducted with the aid of AHP. Through this model,
the comparisons has been made between the importance of each dimension and the main objective, then with regard
to the weighting of each indicator in each dimension and finally to the weighting of each indicator for the goal.
Having chosen indicators, or metrics, for each of the BSC perspectives and the weighting related to the LSC
dimensions (Cost, Time, Quality and Flexibility), the eight more important (with more weight) metrics were
selected (Fig. 5) with the follows values: