Tommy Hilfiger Watches Limited Warranty
Tommy Hilfiger Watches (THW) warrants to the original consumer that his/her watch will be free
from defects in materials and workmanship under normal use a for a period of ten (10) years from
date of purchase. During this period, the watch movement will be repaired or the watch will be
replaced (at the sole discretion of THW) free of charge, if it proves to be defective in material or
workmanship under normal use.
This limited warranty does not cover batteries, straps, gold-plating, scratches or any damage arising
from normal wear, accidents or misuse, or from any alteration, service or repair performed by any
party other than the Tommy Hilfiger Watch Company or one of its Authorized Service Centers. A
$9.95 USD shipping and handling fee will apply for all in-warranty service at our U.S. Service
Center. The battery replacement change is $6.00 USD. For all in-warranty service at our Canadian
Service Center, a $14.95 CDN shipping and handling fee will apply. The charge to replace a battery
is $10.00 CDN.
Any other warranty provided by the retailer is entirely their responsibility. No person or company is
authorized to change the terms of this warranty. This warranty gives the consumer specific legal
rights. He/she may also have other statutory rights which may vary from state to state and country
to country.
Obtaining Service
Under Warranty
Should warranty service be required, pack your watch properly (see below) and send it along with
(1) the original sales receipt and (2) a completed copy of the Tommy Hilfiger Watch Service Request
Form A (from your printed warranty booklet or this file) to the nearest THW Service Center. (3) For
all requests sent to our U.S. and Canadian THW authorized service centers, also complete Watch
Service Request Form B (found in your printed warranty booklet and in this section of our service
website), and enclose it with your check, money order or credit card information to cover the
specified shipping and handling fee. A list of authorized service centers can be found in your
printed warranty booklet and on this website – just return to the Tommy Hilfiger Watches service
website home page and click on the Warranty and Service Information link.
Out of Warranty
THW Service Centers can also perform repairs not covered by the THW warranty as well as service
after the expiration of the warranty period.
Should your watch require parts or service not covered under the terms of your warranty, a written
estimate will be sent for your approval and payment before the work is undertaken. Please use the
necessary form(s) from your printed warranty booklet or this file.
Battery Replacement
The THW Service Centers can also change the battery on your Tommy Hilfiger watch. In the U.S.,
the fee is $6.00 USD; in Canada, the fee is $10.00 CDN. Please use form B from your printed
warranty booklet or this file.
Packing Your Watch
Pack your watch securely in padded wrapping materials for protection against shock. Be sure to
include a completed copy of the Tommy Hilfiger Watch Service Request Form(s).
Insuring Your Watch
We recommend that you use registered mail and insure your watch for its full replacement value.
Additional Instructions
Do not return a defective watch to the store from which it was purchased. Send it with a completed
copy of the service request form(s) from your printed warranty booklet or this file to the nearest
THW Service Center. Be sure to include Form B and the specified shipping and handling fee for
service, in or out of warranty, when sending your watch to our U.S. or Canadian THW Service
Center.
Charges will be made for all repairs unless the original purchase receipt is returned with the
product and repairs are covered under terms of warranty