Only after providing all the necessary data, Client's request will be handled by Customer Services department.
CS has up to 24 hours from the date the request received to change the information and to be satisfied with the Identity Document of the person making the request.
If anything is missing, CS will let you know immediately.
but account is different
Auy will you be needing an authorization letter still to get our passports? Are you sure all 5 of us will be getting our passports now including my Pipay?