ABOUT THE JOB
I lead and inspire my team to ensure IKEA after-sales service is fast and efficient for our customers and cost-effective for the store.
I use our generous returns policy to ensure complaints and claims are handled in a reliable, efficient and friendly way. I always aim to create a positive experience for our customers, so they are motivated to return more frequently over time, and buy more over time. I actively work towards fulfilling the four tasks of the store:
1. to act as a highly efficient, and staffed, sales mechanism.
2. to show home furnishing solutions full of inspiring home furnishing ideas.
3. to serve as a well-qualified home furnishing specialist.
4. to provide a day out for the whole family.