Infrastructure
All knowledge management systems require a certain level of
technology and infrastructure support to be eective. As business processes
become increasingly complex, knowledge management can be fully
implemented only when appropriate information and communication
technologies are available. An adequate ICT infrastructure is needed in order
to better create, organize, share and apply knowledge. In this sense, ICTs
are relevant enablers. Knowledge management solutions that manage both
explicit and tacit knowledge must be enabled by a basic communications