Now, global corporations have millions of customers. By using customer service experts and the latest technology, these companies were able to focus on dealing with their bread-and-butter business. The thinking was that by refocusing in this way, productivity and innovation would increase, enabling organisations to bring new products to market more quickly.
Which of the following is NOT true?
a) companies want to focus on their core businesses
b) companies want to bring new products to market quickly
c) companies did not want to use experts and new technology
d) companies hoped to increase productivity and innovation