discretion, we determine that:
l Such action is necessary for reasons of safety or security;
l such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over;
l your conduct, status, age or mental or physical condition or the physical condition of your baggage is such as to (i) require special assistance or (ii)
cause harm, discomfort or make yourself objectionable to other passengers or our crew or (iii) involve any hazard or risk to yourself or other persons or
to property;
l you have committed misconduct on a previous flight and such conduct may be repeated;
l you have not observed, or are likely to fail to observe, our instructions;
l you have refused to submit to a security check;
l the applicable fare or any charges or taxes payable have not been paid;
l the payment of your fare is fraudulent;
l you do not have the proper documents for travel;
l the booking of our Seat has been done fraudulently or unlawfully or has been purchased from a person not authorized by us;
l the credit card by which you paid for the fare has been reported lost or stolen;
l the Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained;
l the Itinerary has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain
such documentation); and/or
l the person checking in or boarding cannot prove that he is the person named as the passenger on the itinerary (we reserve the right to retain such
Itinerary in this circumstance).
6.2 Unaccompanied Child: Children below age 12 will not be accepted for carriage unless they are accompanied by a person of at least 16 years of
age.
6.3 Passengers Requiring Special Care: We classify passengers requiring care during boarding the aircraft into 2 categories as follows:
a) 'Passenger requiring care' means passenger with capability to walk to the gate and board the aircraft alone but may require assistance during the
flight or boarding. In this case, we will allow the booking and Check-In procedure of such passenger. We will provide a wheelchair for use and will lead
to the gate without assistance in the flight or boarding.
In case a wheelchair is required, such requirement must be notified to us when the booking is made (in case of booking was made through website,
passenger must contact Nok Air at least 48 hours before the departure flight); otherwise, we will not be responsible for any inconvenience or any
damages which may arise.
b) 'Passenger requiring special care' means passenger who requires assistance in walking to the gate and/or boarding, and/or is unable to travel
alone for any reason (including children of less than 12 year old). In this case, we will allow such passenger to board under the condition that his/her
escort must be accompanying to provide such passenger the assistance during the flight and boarding.
Passenger requiring special care must notify us of the requirement for special care when the booking is made (in case of booking was made through
website, passenger must contact Nok Air at least 48 hours before the departure flight). The name of escort must be given to us provided that such
escort must be traveling and accompanying such passenger in the same flight; otherwise, we reserve the right to deny boarding and refund airfare to
such passenger.
6.4 Pregnant Passengers: It is the duty of pregnant passengers to advise us of the progress of their pregnancy at the point of booking the package.
Our carriage of pregnant passengers is subject to the following conditions:
l Below 28 weeks into pregnancy: we will carry without a doctor's certificate.
l 28-36 weeks into pregnancy: passenger shall produce a doctor's certificate confirming that she is fit to travel.
l More than 36 weeks into pregnancy: we will refuse carriage.
6.5 Infants less than 14 days old: We reserve the right not to carry infants less than fourteen (14) days old.
6.6 No Refund: We reserve the right not to refund fares, surcharge and other fees to passengers who are refused for carriage.
6.7 Others: We may cancel or disallow any passengers that we deem inappropriate to board the aircraft.
6.8 Arrangement by Carrier: If we make arrangements for you with any third party to provide any services other than carriage by air on a Nok Air
flight or if we issue a ticket or voucher relating to transportation or services (other than carriage by air on a Nok Air flight) provided by a third party such
as hotel reservations or car rental, in doing so we act only as your agent. The terms and conditions of the third party service provider will apply. If we
are also providing surface transportation to you, other conditions may apply to such surface transportation. Such conditions are available from us on
request.
We are not liable for damages, losses or delays to your baggage while you travel with one of our partners. The terms and conditions of these third
parties will govern the baggage policy during your journey with them.
6.9 Operating Carrier: For operational reasons, Nok Air reserves the right to contract a third party to operate some of its flights. Should this be the
case, the passenger will be informed accordingly at check-in.