3.1Design of questionnaire
The questionnaire (Choukhande, 2008) has been referred to and designed accordingly. The
questions include both factual and opinion questions. Most of the questions are close-ended or structured in
nature. The questionnaire consisted of 5 sections or parts.
(I) General Information
(II) Information needs of users
(III) Information gathering behavior of users
(IV) Constraints faced by the users
(V) Suggestions.
The rating scale in the questionnaire used is a two point scale of „yes‟ or „no‟ and „satisfactory‟ or
„unsatisfactory‟. A three point scale of „adequate‟, „inadequate‟ or „partially adequate‟ is also used in some
questions. More than three options were provided for a few questions to get appropriate answers.