This had the advantage of leading
to spontaneous excursions into users’ own experiences, and demonstrations of various
personal devices were relatively common, and provided many useful insights.
Dickinson et al [4] found that that in-home interviews were very effective in
producing many stories about how the equipment in the home was obtained, how
people learned to use it, who supported them, and the reporting of a variety of both
good and bad experiences. They believe it to be unlikely that such a wealth of
information could have been obtained in a laboratory situation.