5. Concluding remarks
Knowledge is the fundamental basis of competition, so that
organizations must endeavor to enrich their knowledge resources
and need to design a knowledge strategy to enhance a sustainable
competitive advantage. A successful KM initiative requires
identifying of critical factors which guide the success of KM implementation.
However, all critical factors are significant, but do not
necessarily share the same importance, even having causal relationships
between them. With a strategic view, such a list of
critical factors must be further honed for higher practical usefulness.
Rather than just simply ranking the critical factors, the
DEMATEL method provides a favorable solution.