Assist the Spa Manager in planning, organizing and directing the overall operations and maintenance of the Spa Division at MGM Macau.
Supervise the performance of Receptionists, Therapists & Spa Attendants, and Beautician & Nail technician ensuring the highest level of service is provided to Spa guests, members and customers.
Specific area of focus is to support the spa therapist team. Conduct regular treatment training. Conduct regular LQA and Forbes 5 Star training. Assist with therapist staff schedules, adjusting as needed depending on business needs. Maintain professional product inventory and assist with professional product orders.
Perform Spa treatments based on established Standard Operation Procedures and Policies & Procedures