1. Liaise on an on-going basis with the Catering Manager to ensure all client needs and requirements will be met.
2. Work with the Chef and Head Server to ensure all arrangements and details are dealt with.
3. Establish a rapport with groups to ensure guest satisfaction and repeat business.
4. Greet the customer upon arrival.
5. Provide quick service for last minute changes.
6. Check Food & Beverage or coffee Break schedule if applicable.
7. Dealing with customer complaints.
8. Attitude and appearance.
9. Staff attitude and appearance.
10. Proper handling of phone.
11. Teamwork/Relations with co-workers and management.
12. Staff are properly trained.
13. Inspection of Meeting Room prior to guest arrival ensuring that client specifications have been met.