PART II: RAISING YOUR
CONVERSATIONAL INTELLIGENCE
Challenges of Navigating
the Conversational Highway
Conversations are “rituals” we embed into our
culture and our relationships and which give us a way
to successfully structure our engagements with others.
Conversational rituals can be I-centric, like persuading
someone until she gives in or intimidating someone
before a negotiation so he gives up more than he’d
planned. Conversational rituals can also be WE-centric