Jim Towne is heading up a newly formed virtual team of 20 professionals who live and work around the world. The team does not have a clear goal, a collaborative climate or a principled leader. The task (in the case) is “to develop and implement technology innovations for all global business units” which is vague in description and the team seems to be having an issue working out the details of how to accomplish this. The ability of the team to collaborate is essential to its effectiveness yet no-one seems to have the time or take the time to focus on this. And lastly, Jim is not influencing the team to succeed. To be an effective leader, one needs to respond with the action that is required of the situation. Jim needs to intervene at this time and take action internally, both task and relational, concentrating on: