Efficiency MIS metrics measure the performance of MIS itself, such as throughput, transaction
speed, and system availability. Effectiveness MIS metrics measure the impact MIS
has on business processes and activities, including customer satisfaction and customer
conversion rates. Efficiency focuses on the extent to which a firm is using its resources
in an optimal way, while effectiveness focuses on how well a firm is achieving its goals
and objectives. Peter Drucker offers a helpful distinction between efficiency and effectiveness:
Doing things right addresses efficiency—getting the most from each resource