The role of staff training is becoming important in nowadays. The companies are increasingly relying on the human knowledge, skill and ability to drive company performance.
The costs of staff training and development regularly depended on the level or position of employees and also can be trained in group (Queensland Government, 2015). According to Sugrue & Rivera, 2005 there are top three methods that have been used frequency for developing employees, which are leadership training (74%), cross-functional training (80%) and general training (84%) accorded by SHRM Employee Development Survey Report. Sine training is necessary to staff development, tracking the costs-per-staff will help specify the investment in training at an individual position. Costs per staff = total training costs/head count.
There are several of benefits in staff training and development, which are:
Improve staff morale
Training strives to ward of skills development of the staff in the company and show that there are important to the company. And also improve their morale and loyalty.
Increase productivity & motivation
Training provides the techniques, structure and awareness of management their life, such as manage time and workload.
Competitive advantage
Training provides skill that they can handle with the customer professionally and make them satisfy, which will make the company step further from the competitive.
Introduce change
Some staff may not accept the opportunities for learning new skills and introduce change for the benefits of the company. Training will help them find the ways to improve their skills and attitude to become professional.
Lower recruitment and training cost
Successful training will decrease the number of staff turnover and reduce costs that will arise from recruit and train new staff.