Manage existing contracts including relationship maintenance, contract terms, service offerings, price increases and extensions
Maintain and enhance customer relationships and satisfaction through involvement in the community. This includes but is not limited to: attending public functions, City Council/Board meetings and other community events, conducting community educational and informational outreach and working with appropriate media outlets for communication purposes
Coordinate activities with other Waste Management departments as necessary to deliver on contract and service expectations
Develop strategies to strengthen/deepen service offerings and wallet share of existing contracts
Utilize contract management and audit tools to maximize contract value and compliance
Utilize revenue acceleration tools for existing contract renewals and target pursuits, shaping RFP’s and existing contracts to provide value propositions that match customer needs and Waste Management offerings
Develop community partnerships with elected officials and key community stakeholders that result in positive press coverage and have a beneficial impact on the community and Waste Management
Provide support and insight on political strategies, activity and needs within a community
Coordinate, oversee and manage all bid responses, including pricing analysis, reporting and other exhibits as required
Develop marketing strategies that identify retention and growth opportunities that include supporting strategies, resources and timelines necessary to accomplish goals
Continue to build skills by participating in on-going training offered by the Company