i. Preface ......................................................v
i. Preface ................................................. vii
ii. Some thoughts on Marketing from Seth
Godin ..........................................................ix
iii. Reviews ..................................................xi
iv. About the Open Education Declaration and
the Creative Commons .............................xiii
v. Vouchers ................................................xv
vi. First words ..............................................1
vii. The Internet ...........................................3
Introduction to the Internet ......................4
how it works ..............................................7
references ...............................................10
further reading ........................................12
Part 1. Think ..............................................15
Introduction to Think...............................16
1. Digital Marketing Strategy .....................19
1.1 introduction .......................................20
1.2 key terms and concepts ....................20
1.3 what is marketing? ...........................21
1.4 what is digital marketing? ................21
1.5 what is digital marketing strategy? ..22
1.6 the internet in the traditional
marketing mix .........................................23
1.7 crafting a digital marketing strategy 29
1.8 summary ...........................................35
further reading ........................................38
2. Market Research ....................................39
2.1 introduction .......................................40
2.2 key terms and concepts ....................41
2.3 how it works ......................................42
2.8 case study: BrandsEye ......................58
case study questions ..............................60
chapter questions ...................................60
2.9 references ........................................60
image reference ......................................61
further reading ........................................62
3. Crowdsourcing .......................................63
3.1 introduction .......................................64
3.2 key terms and concepts ....................65
3.4 how it works ......................................69
3.5 how it works in business ...................70
Figure 3.5 The Crash the Superbowl
campaign.................................................72
3.6 how a crowdsourcing campaign ......72
is managed ..............................................72
3.7 the pros and cons of crowdsourcing .73
3.8 the bigger picture ..............................74
3.9 summary ..........................................75
3.10 case study .......................................77
3.11 references .......................................79
image references ....................................80
further reading ........................................80
Part 2. Create.............................................83
introduction to create .............................84
4. Web Development and Design ................85
4.1. introduction ......................................86
4.2 key terms and concepts ....................86
4.3 how it works ......................................88
4.4 planning – laying strong
foundations .............................................94
4.5 designing ...........................................97
4.6 developing – technology gives
it life ......................................................101
4.7 launch ..............................................106
4.8 summary .........................................106
4.9 the bigger picture ............................107
4.10 case study: Happy Cog and
Greater Philadelphia Tourism
Marketing Corporation .........................107
4.11 references .....................................111
further reading ......................................112
5. Writing for the Web ..............................115
5.1 introduction ....................................116
5.2 key terms and concepts ..................116
5.3 how it works ....................................117
5.4 HTML ...............................................119
5.5 an introduction to key phrases .......120
5.6 types of web copy ............................121
5.7 SEO copywriting ..............................128